What's (Really) Needed From Tech Leaders

Happy Thursday!  Here’s what you need to know in tech in under 2 minutes…

What tech leaders should be thinking about this week: How to over-communicate to teams during times of uncertainty.  I remember not doing a good job of checking-in with my organization during the big Microsoft layoff of 2009.  My thinking: Everyone (me included!) should keep their heads-down and focus on the work. While it’s good to demonstrate impact during times of uncertainty, I’ve since learned what employees really need:A ton of individualized, human-first, non-corporate communication.  Specifically, around the future, the quality of everyone’s work, and how I’m thinking about the uncertainty personally &professionally.

Why this is important:  As I highlighted last week, employees are looking for stability during uncertain corporate times. Re-prioritizing communication can provide instant calm and reassurance that you, as the organizational leader, are focused on delivering long-term results and taking care of the team. How I wish I would have over-communicated during the first month after the 2009 MSFT layoffs: (1) Incorporate time to “just talk” during weekly meetings, (2) dedicated “lightening round” feedback sessions during1:1s, (3) more frequent “here’s how I’m doing/what I’m thinking” e-mails to everyone, (4) constantly referencing how our work is impacting org priorities, and(4) a ton more “thank you’s” at every opportunity.

Where you’ll see impact:  Both leaders and teams will experience instant impact when prioritizing (all types of) communication during the month following negative headlines. Specifically: Clearer understanding of how folks are doing through more (casual) feedback. Safe space to share ideas and(re)build culture during challenging times. More “human” leadership qualities, reducing disengagement and (bad) attrition. Feeling stronger sense of team/community by acknowledging + thanking hard work.

Value Add – Additional ways to show-up as a leader:  Remember hand-written notes?You know, the ones your mom made you write as a thank you following a birthday or holiday? This (lost) style of communication can go a long way during challenging times – especially for those employees who are local. Try visiting your local bookstore and pick-up some note cards to send some appreciation the old-fashioned way. Throw in a Starbucks card and your teams will be singing your praises at every turn!

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Here’s to your Engaged Pursuit!